Refund policy

REFUND POLICY

RETURNS
We have a 14-day return policy — you have 14 days after receiving your item to request a return. To be eligible, the item must be unused, in its original condition and packaging, with any tags attached. You'll need your receipt or proof of purchase.

To start a return, contact us at taleex78@gmail.com. If your return is accepted, we'll email you instructions on where to send the package. Items sent back without a return request will not be accepted.

For items under €30, we may — at our discretion — issue a refund without requiring you to ship the item back. We may ask you to provide a photo of the item and your order number first. Return postage to our fulfilment centre often costs more than the item itself, and we'd rather refund you than waste your time. We reserve the right to decline requests that show signs of abuse or fraud.

DAMAGES AND ISSUES
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can make it right.

NON-RETURNABLE ITEMS
For hygiene reasons, we cannot accept returns of used personal care items, ear-pierced jewellery, or items marked as final sale.

EXCHANGES
The fastest way to get the item you want is to return the one you have and place a new order once the return is accepted.

REFUNDS
We'll notify you once we've received and inspected your return (or once your refund-without-return is approved). If approved, your refund is issued to your original payment method within 10 business days. Please allow extra time for your bank or card company to process it.

ORDER CANCELLATIONS
You can cancel any order free of charge before it ships — contact us as soon as possible. Once an order is dispatched, it falls under the standard return policy.

Questions? Contact us any time at taleex78@gmail.com.